📖+10 XP
🎧+10 XP
✅+15 XP
Level A1 – BeginnerCEFR A1
2 min
71 words
- Many workers often meet rude customers during their workday.
- Customers sometimes complain or show clear annoyance quickly.
- Workers usually smile and stay polite even with customers.
- They hide bad feelings during customer interactions at work.
- After these meetings, some workers do small quiet acts.
- These acts include being slower or less attentive sometimes.
- Doing this can make workers replay the incident mentally.
- Replaying the event can cause poor sleep and stress.
Difficult words
- rude — not polite; says or does mean things
- complain — say you are unhappy about something
- polite — use good manners; show respect to others
- interaction — a short meeting or communication between peopleinteractions
- attentive — watching or listening carefully to someone
- stress — strong worry or pressure that hurts health
Tip: hover, focus or tap highlighted words in the article to see quick definitions while you read or listen.
Discussion questions
- Have you ever met a rude customer?
- Do you try to stay polite when someone is rude?
- Do you sometimes think about a bad meeting after work?
Related articles
28 Dec 2025
Lower chemotherapy dose helps people 80+ with lymphoma
A study found that people aged 80 and older with a common lymphoma often do better with a lower chemotherapy dose. Researchers used data from community cancer clinics and say the smaller dose kept effectiveness while reducing side effects.
1 Dec 2025
30 Dec 2025
28 Feb 2026
Certain infant formula fats linked to early liver fat
An animal study using newborn pigs found that formulas high in medium-chain fats from coconut oil led to faster liver fat accumulation than formulas with long-chain animal fats. Researchers say this finding is not a reason to stop using formula.
23 Mar 2026