- Many workers often meet rude customers during their workday.
- Customers sometimes complain or show clear annoyance quickly.
- Workers usually smile and stay polite even with customers.
- They hide bad feelings during customer interactions at work.
- After these meetings, some workers do small quiet acts.
- These acts include being slower or less attentive sometimes.
- Doing this can make workers replay the incident mentally.
- Replaying the event can cause poor sleep and stress.
Difficult words
- rude — not polite; says or does mean things
- complain — say you are unhappy about something
- polite — use good manners; show respect to others
- interaction — a short meeting or communication between peopleinteractions
- attentive — watching or listening carefully to someone
- stress — strong worry or pressure that hurts health
Tip: hover, focus or tap highlighted words in the article to see quick definitions while you read or listen.
Discussion questions
- Have you ever met a rude customer?
- Do you try to stay polite when someone is rude?
- Do you sometimes think about a bad meeting after work?
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