#Hospitality2

20 Apr 2026

QR codes and older adults in hospitality

Research from the University of South Florida shows older adults have mixed reactions to QR codes for menus and services. Hard-to-use codes increase frustration and can reduce satisfaction and loyalty; printed options remain important.

Read

Photo by Claudio Schwarz, Unsplash

31 Mar 2026

Rude customers can affect workers' sleep

A study shows that service workers often hide negative feelings during rude customer interactions. Small acts of quiet retaliation, called "service sabotage," can increase rumination and harm sleep and daily wellbeing.

Level

Read

No more articles