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QR codes and older adults in hospitality (Level A1) — a person holding a cell phone

QR codes and older adults in hospitalityCEFR A1

20 Apr 2026

Adapted from U. South Florida, Futurity CC BY 4.0

Photo by Claudio Schwarz, Unsplash

Level A1 – Beginner
2 min
70 words
  • QR codes are now common in hotels and restaurants.
  • Older adults see QR codes in many places.
  • Some older people can scan them easily.
  • Others find scanning hard and get frustrated.
  • Shiny light or small letters can cause trouble.
  • Hard scanning often makes people angry or upset.
  • Good QR codes let guests use services smoothly.
  • Businesses should keep paper menus for choice.
  • If businesses ignore older needs they lose customers.

Difficult words

  • scanuse a phone or device to read codes
    scanning
  • frustratedfeel angry or upset when something is hard
  • shinyhaving a bright, smooth, light surface
  • smoothlyin an easy way without problems
  • ignorenot pay attention to needs or problems

Tip: hover, focus or tap highlighted words in the article to see quick definitions while you read or listen.

Discussion questions

  • Do you use QR codes?
  • Do you prefer paper menus or QR codes?
  • Have you ever had trouble scanning a code?

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