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Sportellino: a multilingual chatbot for migrants in Italy (Level A1) — a group of people holding a flag in the air

Sportellino: a multilingual chatbot for migrants in ItalyCEFR A1

24 Apr 2026

LevelA1
A2
B1
B2

Adapted from Marisa Petricca, Global Voices • CC BY 3.0

Photo by Martina Picciau, Unsplash

Level A1 – Beginner
2 min
85 words
  • Sportellino helps migrants in Italy to find public services.
  • It speaks many languages to support users.
  • The chatbot gives clear step-by-step information and guidance.
  • People use it on mobile phones and messaging apps.
  • The service is free, anonymous and available day and night.
  • No registration or sensitive personal data is required.
  • Answers come from official sources and trusted professionals.
  • It helps with health, school and work questions.
  • The tool works together with local human helpers.
  • Sportellino aims to make access to services easier.

Difficult words

  • migrant — A person who moves to another country to live
    migrants
  • public service — Service provided by the government for people
    public services
  • chatbot — A computer program that talks with people online
  • guidance — Advice or help about what to do next
  • anonymous — Without name or personal identity shown
  • sensitive — Related to private personal information that must be protected

Tip: hover, focus or tap highlighted words in the article to see quick definitions while you read or listen.

Discussion questions

  • Would you use this service on your phone?
  • Which help would you want: health, school, or work?
  • Do you like services that are anonymous?

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