Sportellino: a multilingual chatbot for migrants in ItalyCEFR A1
24 Apr 2026
Adapted from Marisa Petricca, Global Voices • CC BY 3.0
Photo by Martina Picciau, Unsplash
- Sportellino helps migrants in Italy to find public services.
- It speaks many languages to support users.
- The chatbot gives clear step-by-step information and guidance.
- People use it on mobile phones and messaging apps.
- The service is free, anonymous and available day and night.
- No registration or sensitive personal data is required.
- Answers come from official sources and trusted professionals.
- It helps with health, school and work questions.
- The tool works together with local human helpers.
- Sportellino aims to make access to services easier.
Difficult words
- migrant — A person who moves to another country to livemigrants
- public service — Service provided by the government for peoplepublic services
- chatbot — A computer program that talks with people online
- guidance — Advice or help about what to do next
- anonymous — Without name or personal identity shown
- sensitive — Related to private personal information that must be protected
Tip: hover, focus or tap highlighted words in the article to see quick definitions while you read or listen.
Discussion questions
- Would you use this service on your phone?
- Which help would you want: health, school, or work?
- Do you like services that are anonymous?
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